NASMM

reSettled Life Celebrates National Senior Move Managers Week

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National Association of Senior Move Managers

Press Release

Contact: Amy Wright| amy@resettledlife.com |859-663-1713

 reSettled Life Celebrates National Senior Move Managers Week

The National Association of Senior Move Managers (NASMM) has declared May 13-19, 2018 National Senior Move Managers Week. During this recognition week, NASMM and NASMM members around the US, Canada, Europe and Australia are promoting the value of Senior Move Management and Senior Move Managers’ commitment to assisting older adults and their families with later lifestyle transitions. 

Senior Move Managers assist adults and their families with both downsizing to remain in their current home, as well as the entire process of moving to a new residence. Senior Move Managers specialize in helping their clients with the emotional and physical aspects of sorting through a lifetime of memories in the transition process, while providing them with effective options and resources to increase efficiencies and reduce stress. The theme of this year’s celebration, “Passion + Purpose,” underscores the dedication, compassion, commitment, and unique skills Senior Move Managers® offer their clients and families throughout the downsizing, relocation or aging in place process.

“For adults who have lived in their homes for 30 or 40 years, it’s more than just a move. Most older adults making this type of transition need to downsize considerably,” said Amy Wright, Owner, reSettled Life.  “The organizational and physical tasks - whether you are moving or downsizing to stay in the home - can be overwhelming. Families need a professional to provide them with the necessary tools essential reduce the stress that can accompany this type of move – and that’s exactly what we do!”

According to Mary Kay Buysse, Executive Director of NASMM, “Senior Move Managers® have significant expertise, resources and approaches to save time, money, reduce stress and produce quality results. Services are client-centered and personalized to meet the client's needs, providing an expertly managed, compassionate and affordable move.

reSettled Life has been a member of NASMM for three years and is the only full- service, certified senior move management company in the Greater Cincinnati and Northern Kentucky area.  For more information please contact us at 859-663-1713/ amy@resettledlife.com

Founded in 2002, The National Association of Senior Move Managers (NASMM) is a not-for-profit, professional association of organizations dedicated to assisting older adults and their families with the physical and emotional demands of downsizing, relocating, or modifying their homes.  As the only professional association of it’s type devoted to helping the rapidly increasing 55+ population with middle and later lifestyle issues, NASMM’s 900-plus members are committed to maximizing the dignity and autonomy of all older adults.

NASMM is internationally recognized for its innovative programs, leadership and expertise on issues related to Senior Move Management, aging in place, and transition and relocation issues affecting older adults.  Before achieving full general membership, all NASMM members are vetted for experience and insurance and must pass four certificate classes. Additionally, all NASMM members sign and adhere to the NASMM Code of Ethics, and agree to the guidance and oversight of NASMM’s Ethics Compliance Commission.

For more information on Senior Move Management or NASMM, visit www.nasmm.org or contact NASMM directly at 877.606.2766 or info@nasmm.org.

 

 

AMY WRIGHT AWARDED SENIOR MOVE MANAGER – CERTIFIED DESIGNATION BY THE NATIONAL ASSOCIATION OF SENIOR MOVE MANAGERS®

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The National Association of Senior Move Managers® is proud to award the Senior Move Manager~Certified (SMM-C) credential to Amy Wright of reSettled Life, Union, Ky.

The Senior Move Manager~Certified (SMM~C) credential is a three–year designation conferred on individuals who have demonstrated advanced knowledge and experience in the Senior Move Management profession. 

“NASMM’s SMM~C certification is the professional evolution of certification for Senior Move Management® professionals,” said Mary Kay Buysse, NASMM’s Executive Director. “While many certification programs only measure knowledge, the SMM~C requires experience within the profession to demonstrate proficient Senior Move Management service delivery.”

Individuals who obtain the SMM-C have elevated their professional standards and enhanced their individual performance while demonstrating the knowledge and experience essential to the Senior Move Management profession. 

About reSettled Life

reSettled Life is a senior transition and auction company serving Northern Kentucky, Cincinnati and Southeast Indiana and is the only certified, full service senior move management company in the Northern Kentucky and Greater Cincinnati area. They help families move loved ones from their homes into smaller homes, senior-friendly communities, or nursing facilities. Services include organizing, packing, unpacking, resettling, and auctions. Learn more at www.resettledlife.com.

The National Association of Senior Move Managers (NASMM) is the leading membership organization for Senior Move Managers in the United States, Canada and abroad. NASMM is recognized for its innovative programs and expertise related to Senior Move Management, transition and relocation issues affecting older adults. NASMM members represent the most qualified and capable Senior Move Managers in this growing profession. For more information contact NASMM at 877-606-2766 or info@nasmm.org. Visit the NASMM website at www.nasmm.org.

 

 

 

Why Using a Senior Move Manager Makes Sense

In our previous article, The Difference Between Downsizing and Moving, we discussed how downsizing can be more challenging than a regular move. Using a senior move manager who, unlike a traditional mover, is trained and equipped to deal with these challenges can make a difficult transition easier.

With the gentle and expert guidance of an experienced SMM, older adults and families make the tough decisions without the emotional and physical distress that can follow. As a result, older adults and their families avoid the costly mistakes and disputes that often accompany such major life transitions.

The job of a regular moving company is to get everything from Point A to Point B, and reputable movers do a great job of accomplishing this quickly and safely. Senior move managers (SMMs) don’t just move a person’s belongings from one place to another. They provide a multi-faceted approach to the move process, from space planning in the beginning to post-move support and advocacy. Their oversight minimizes the chaos and stress associated with moving by addressing all aspects of the move process. SMMs are responsible for creating and executing a seamless action plan, customized to the client’s wishes. 

 

When a senior move manager is tasked with packing up a home, they do not pack just pack everything in sight and relocate them to the new residence. They ensure items are packed and distributed according to the family’s wishes. Each item in the home is designated to be moved with the older adult, distributed to a family member, sold at auction, donated or discarded. The person who is relocating will find themselves in their new location only with the belongings they wanted to take, not whatever was in the house. The previous home is cleaned and ready to be sold or occupied by another family member.

Because most senior moves involve downsizing, SMMs assess the new space before any items are moved to ensure everything that is moved will fit and be functional. They generally do not move their clients’ possessions themselves, but they contract with movers they trust and have worked with before, and they oversee the entire move. Once everything has been relocated, senior move managers do not simply leave it all or just empty the boxes the regular moving company has transported, they do a full unpack and resettle, paying close attention to detail to make the new residence feel as much like home as possible, creating a better environment for the older adult’s physical and cognitive health. 

Estate sale or auction services offered by many senior move managers turn unwanted items into income that can offset the cost of the move. This additional service prevents family members from having to sell items online or at garage sales and gives them more time to spend with their loved ones. SMMs handle the sale and distribution of the items as well as the collection of the proceeds when the sale is complete.

Senior move managers become extended family to the older adult and their families as they help navigate the unfamiliar territory of downsizing and moving. They advocate on behalf of their clients when others can’t or won’t. As members of the business community, SMMs have a network of trusted experts they share with their clients, including realtors and elder care attorneys. They can also offer insight on local senior living options such as 55-and-older communities and assisted living facilities.

Using a senior move manager who is a member of the National Association of Senior Move Managers ensures not only that your belongings will be relocated, but that your move is being overseen by a qualified, caring, ethical individual who understands your situation and will make the best decisions for you and your family.

Trademark Granted to reSettled Life

Intellectual property law is an unfamiliar term to many people, but we see signs of it every day on the packages we buy and the products we use. This branch of law includes patents, copyrights and trademarks. This article focuses on trademarks because reSettled Life was granted one on February 7, 2017.

According to the U.S. Patent and Trademark Office (USPTO), “A trademark is a brand name. A trademark or service mark includes any word, name, symbol, device, or any combination, used or intended to be used to identify and distinguish the goods/services of one seller or provider from those of others, and to indicate the source of the goods/services.”

Two marks that indicate a trademark are a superscript “TM” and an “R” in a circle. The first mark signifies that a name or logo is being claimed by a person or company but has not been officially registered with the USPTO. The second mark stands for “registered trademark,” which means this trademark has been registered with the USPTO and is legally protected. Our name, “reSettled Life,” and our porch-swing logo are now trademarked.

Registering a trademark is not an easy process. The first step is to select a mark that is protectable. Common words in common fonts without any image would most likely not be able to be trademarked because they are found too frequently in everyday use. Once you decide on what you think is a unique name, font, and image, a search of the USPTO database will tell you whether or not your choice is different enough from other trademarks already registered for related services to be eligible.

A non-refundable application fee is required, and the process takes months – in our case eight months. Applicants are encouraged to hire a trademark attorney, which increases both the chances of success and the cost. Even after a trademark is registered, it is up to the owner to watch for other companies or individuals who may be using something similar to promote their goods or services and to take legal action if necessary.

You may be wondering right about now why anyone would go through this lengthy process. We can’t speak for other companies, but we know why we did it. Even though there are other senior transition groups out there, we think reSettled Life and the services we provide are special. From the way we handle our clients, initial consultations and moves, to our family of employees and the additional services we offer, there is no other company like us.

Unfortunately, there are people who don’t want to put in the hard work of creating a reputable company themselves, so they use the same logo as a successful company, or create a similar one, and take advantage of that company’s reputation. Not only does that take potential business from the original company, it can also tarnish their reputation if the impostor does a bad job, which is fairly likely to happen.

With a trademark on our name and logo, if someone tries to pass themselves off as us, we have the recourse to make them stop. We don’t ever want potential clients to be duped into thinking they are working with reSettled Life when they aren’t. And we want to protect our reputation so we can continue to provide our unique services to the community.

How to Avoid 3 Common Senior Moving Scams

It’s hard to believe there are people low enough to prey on seniors who are moving from their family home out of necessity, but there are. In addition to dealing with the stress of sorting through belongings and moving to a new place, seniors also need to stay alert for those trying to take advantage of or steal from them. Here are a few of the most frequent scams:

Mover Scam

There are two very common moving scams today. The first involves a moving company giving you a quote, picking up your items, then refusing to deliver your items until you pay a lot more than you were told. The second involves the moving company requiring an up-front deposit, then not showing up for the move.

How to avoid it – Do your homework to make sure the company you are hiring is reputable. The easiest way to find someone you can trust is to get referrals from friends and family members who have used them. If this isn’t an option, ask companies for their business license numbers and confirm they are still active. Check with the Federal Motor Carrier Safety Administration, the government body that oversees moving companies, for complaints against the company. Not wanting to take inventory in person before giving you a quote, not being willing to give you anything in writing, or requiring you to pay in cash are all red flags, and you should continue your search.

Senior Transition Scam

It’s no secret that the U.S. population is getting older, making senior services a popular business. And while the majority of senior transition companies are legit, there are some that aren’t. Fraudulent companies may try to overcharge you, may steal items while they are packing, or offer to buy your belongings at a fraction of their value.

How to avoid it – The National Association of Senior Move Managers (NASMM) is a professional group dedicated to making senior transitions easier for everyone involved. Make sure the companies you are considering are members. Ask for proof of their liability insurance and workers compensation coverage, and get estimates and contracts in writing. As with movers, senior transition companies will also have a business license, so check to make sure they are still active. Just because a company has a website does not mean they are legit.

Home Repair Scam

Home repair scams can happen at any time, even when you are selling a home or buying a new one. Scammers may see the for sale sign in your yard and try to convince you to hire them for repairs that supposedly will make your house sell faster or for a higher price. They may tell you that you need unnecessary repairs or appliances, like a water softener, when you move into your new place. Or they may ask to look inside your home to give you home repair suggestions when they are actually looking to see if you have anything worth coming back to steal.

How to avoid it – If your home does require repairs, ask for referrals from friends or family members. Never hire someone who knocks on your door and suggests repairs without getting a second opinion or doing an extensive background check on them. Don’t ever let anyone into your home, even if they are wearing a company uniform, unless you have made an appointment and are expecting them. And never pay up front for the entire cost of a repair, because chances are you will never see them again.

No one needs one more thing on their to-do list when they’re in the process of relocating, but taking these few precautions could protect you from scammers and save you money in the long run.

A Little of This and A Little of That

The month of April brought along a busy time for our team and the first project on the calendar was a full house sort/purge/donation pack/auction. I was contacted by the adult daughter, whose mother had recently passed away, and she was left with the home and all the personal content. She needed the house, which her family had lived in for well over 50 years, to be sorted through and cleaned out so she could then get it listed to sell. She wanted to sell, at auction, anything that we could and the purge or donate the rest at our discretion. We had our plan and we rolled up our sleeves and got to work.

Tracy, one of my Team Leads, and myself spent a solid week sorting through this home that held decades of items, some that had not been unearthed in quite some time. We identified the pieces that we could clean up and catalog for the upcoming online auction and we bagged over 30 42-gallon contractor trash bags of items to be purged. We also were able to salvage some of the items that weren't quite auction quality but would still make a good charitable donation. We coordinated with our local charity contacts to get them the items that they could find new homes for and worked with another local service to arrange the garbage pick up. Check out just a few photos of the dramatic before and afters from several areas of the house!

Bedroom Before

Bedroom Before

Bedroom Before

Bedroom Before

Bedroom after our work and before auction! 

Bedroom after our work and before auction! 

Basement Before

Basement Before

Basement Before

Basement Before

Basement After! We cleared everything out, digging through items that had been boxed for decades!

Basement After! We cleared everything out, digging through items that had been boxed for decades!

After the home was completely cleaned out, other than the items to be sold at auction, we started our cataloging and photographing process to prepare for the online auction. We carefully tagged and inventoried all items and ran the online auction, complete with a preview day and staffed pick up dates. The client was able to make some profit from items in the house, that were no longer needed or wanted, and was also able to have the house completely emptied and ready to be placed up for sale. And all this was done in only a 4 week time period! We had a happy client and were so glad that we were able to help her in what seemed like a very large and overwhelming task, which is our goal with every transition no matter how big or small! 

A few items displayed for the online auction. 

A few items displayed for the online auction. 

 

 

Conference Time

Last month I had the opportunity to head south, to the beautiful city of San Antonio, for a four day event sponsored by the national association that I belong to. NASMM, the National Association of Senior Move Managers, is the only nationally accredited association for Senior Move Managers and I am so fortunate to be a part of such a great organization. 

The four day event was the association's national conference, meaning that there were over 400 Senior Move Managers that were in attendance from all over the country and even a few from overseas. It was a long weekend packed with seminars and training classes, all specifically designed for the SMM. I was blown away by the vast amount of knowledge that I was able to gain as well as listening to seasoned SMM's and their advice and best business practices. There were breakout sessions on everything from packing techniques to how to give a presentation to how to handle the financials of the business. I came away with notebook pages full of insights, tips and strategies, all things that make this hard-working mompreneur very happy!

What I found even more exciting than the conference speakers and classes, was the chance to mix and mingle with hundreds of SMMs that have been doing this for years and listening to their stories of successes and failures. I met one SMM in particular who lives in Indy and was so gracious with his advice and encouragement. Not only did he take time to speak to me at the conference, but extended the offer to continue the conversation with emails and phone calls. That kind of mentorship is priceless!

When you are a small business owner, you wear many hats on a daily basis. You are the one running the day in and day out activities of your business and the idea of going away for any amount of time can be a little terrifying. However, I am so happy that I didn't let that stop me from attending this conference, because it was a great investment of both my time and finances. And I am already looking forward to next year's conference!  

No trip to San Antonio is complete without a visit to the beautiful Riverwalk!

No trip to San Antonio is complete without a visit to the beautiful Riverwalk!

Why Hire a Senior Move Manager

Wow, doesn't this look like an overwhelming and complicated mess?!? I have been asked, since starting this business, why someone would hire my company or a SMM to do something that they could easily do themselves. That's a good and fair question and one that I am sure many people are thinking.

When we talk about moving someone, most of us think "I've moved myself and my family before, I can do this move for my senior loved one myself too!" And you're right, you most certainly can, but there is more to the process when transitioning an older adult from their home of many decades and downsizing them to, most of the time, a much smaller residence. This isn't the same as moving your family from one certain square foot home to another of comparable size or larger, this is downsizing and with that comes some considerations that we usually haven't had to make before. 

The idea of even helping research and visit senior communities or nursing homes can be a daunting situation in and of itself. When you add to that the many other tasks involved, from floor planning the new residence to coordinating the move, to unpacking and then having an entire home to sort through, the hours of your time add up quickly. And then there is the actual personal property that is in the home. What do you do with it? Where can you take it? How do you even start sorting through your loved ones' lifetime of treasures that hold so many memories?

This is where reSettled Life can help. We have been trained in each aspect of the senior transition experience. We have contacts and referrals that can help make the process a smooth one, hopefully turning a move that might not be eagerly wanted to one that brings peace and comfort for everyone involved. And we can handle the personal property, not outsource it, with our abilities and knowledge as a licensed auctioneer, giving the family the added benefit of making money that can go toward the new care their senior loved one will be needing. 

Our motto "Getting You Back To What Really Matters" stems from the thought that your time is valuable and when the decision has been made that your loved one needs more care than you can offer, we want you to be spending your time with them, not on the tedious and time-consuming details of their stuff. Or if you have recently suffered the loss of your senior loved one and are left with their home and possessions, we can help make decisions and give you peace of mind that everything in their personal estate will be handled with professionalism and respect. Let us shoulder the responsibility and utilize our training and passion to serve, so you can focus on what really matters. 

Senior Move Manager?

I have to admit, when I was a little girl dreaming of my future career, Senior Move Manager (SMM) was not at the top of that list. However, there is a good reason for that, the career did not exist at that time (although I cannot tell you exactly when that was and give away my age!) The Senior Move industry is a fairly new one, only coming into existence in the late 1990s. Around that time, individuals from across the country, with a passion to help older adults and their transition from their homes of many years into apartments/condos, senior communities, assisted living, were realizing that there was an actual career to be had in what they had been doing. 

When I decided that this was an industry that I wanted to join and create a business in, I immediately began researching to find as much as I could about this fascinating job. I was fortunate to very quickly come across a non-profit organization called the National Association of Senior Move Manager (NASMM). This organization has been around since 2002 and was responsible for finding those individuals that were scattered all over the nation and bringing them together with a common goal in mind. I have been blessed to be able to start my business with the knowledge, training and community of so many SMMs across the globe, that work together to ensure that this industry continues to reach the needs of those seniors and their families that want and desire the services we provide. Those early SMMs, had no idea that the tasks they were already doing of sorting, packing, organizing, space planning, and many more, would be pivotal to the movement of the Senior Move industry.

So, there you have it. What once started with only 22 SMMs meeting in 2002 to discuss how they could formally establish a professional organization to now more than 900 SMMs across the world, the Senior Move industry is relevant and growing as well as meeting new demands of an aging generation never before seen to this magnitude. It is a profession that requires heart, passion, organizational skills and the willingness to get a little dirty and sweaty. It's a profession that I truly believe I was made to do and I am so excited for what the future holds!

**All stats courtesy of the National Association of Senior Move Managers